Understanding your Conflict Styles in the Workplace [June 12 / Sept 18]

Understanding your Conflict Styles in the Workplace [June 12 / Sept 18]

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Next Training Dates: Wednesday June 12, 2019 or Wednesday September 18, 2019
9:30am - 5pm

Charing Cross, London, UK
Strictly 16 spaces available.

“I emailed by manager at lunch telling them we need our entire leadership team taking this training.” Anna-Liisa, Head of Risk Analysis for a Global Emergency Response Company

“I realized I need to spend way more time using the conflict style ‘Collaborating’ in order to rebuild trust with important stakeholders.” Arik, Acuity Services

“In 15 years you were hands down the best trainer I’ve ever experienced.” Clare, Battersea Dogs and Cats Home

“Conflict is a natural phenomenon, neither inherently good or bad, but there may be positive or negative outcomes .” - United States Institute of Peace

How do you tend to respond to conflicts in the workplace: with colleagues and customers, stakeholders, structures, policies?

In today’s landscape, leaders must be increasingly adept at navigating conflicts with varying levels of complexity, stakeholders and nuance, often with widespread implications.

If done well, leaders can use conflict situations as birthplaces of innovation, creativity, open-communication, evolving policies, and happy staff members and loyal customers.

If conflicts aren’t addressed or addressed adequately, organizations can face widespread challenges that impact company culture / morale, absenteeism, loss of talent, low performance, burnout, and/or loss of communication, to name a few.

Knowing how you handle conflict situations, and gaining new tools, skills and awareness for approaching conflicts differently, can help you make better choices that lead to more desirable outcomes for yourself and your organization.

Training Goals

This highly experiential full-day training is based on certified curriculum with Thomas Kilmann Diagnostics, and is geared to enable leaders, managers, trainers, and consultants to deepen their knowledge and skills on conflict resolution, with the goal to create positive outcomes for themselves and their companies.

Participants will take the TKI assessment to learn their preferred conflict handling modes and use this assessment throughout the training for a more personalized experience.

By the end of this training, you will be able to:

  1. Identify the 5 modes of conflict management

  2. Use a systematic approach to reading a conflict or challenging situation 

  3. Apply the TKI Individual assessment to enhance self-awareness and personal growth

  4. Differentiate between functional and dysfunctional expressions of the five conflict modes

  5. Recognize that all 5 modes are behavioral and we’re meant to interchange between them at all times

  6. Understand the TKI Conflict Model and use it to understand many conflict situations

Who is this training for?

This training is for individuals at all levels of an organization, as well as entrepreneurs and business owners. When more individuals at all levels of an organization become aware of themselves and how to resolve conflicts in new ways, the better off their company is as a whole.


The price of the training is £199 per person, which includes:

  • One TKI assessment administered by Kilmann Diagnostics; a certified, recognized global leader in conflict resolution

  • The Training Manual. This manual provides an image of every presentation slide that is used in the training, with ample space for taking notes.

  • Refreshments throughout the training (you are responsible for travel & lunch).

Email questions or comments to tracey@traceyliv.com

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