Understanding your Conflict Styles in the Workplace [Sept 18]

Understanding your Conflict Styles in the Workplace [Sept 18]

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Wednesday September 18, 2019
Timing: 9:30am - 5pm
Location: Charing Cross, London, UK

“I realized I was avoiding having an important conversation with my manager. After the training, I changed my conflict style approach, spoke with my Manager, and became the first person in my company who was granted a flexible work policy.

Today is my first day working from home and I couldn’t be more pleased. Thank you Tracey!”

— Sharlene, Senior Manager at a large global hotel firm

Did you know that success stories like Sharlene’s are possible for you?

That getting your needs met (or not met) are a direct result of your behavior, and not based on your personality?

And that at any moment you can change your approach and get the outcomes you want most for your organization and yourself?

Training Description

Whether a conflict situation is handled well and becomes the birthplace of innovation, change and growth, or whether it’s handled poorly and creates a toxic work culture, absenteeism, burnout or loss of talent — is really up to us.

This training is geared for career professionals and entrepreneurs who regularly faces simple to complex challenges, and want to learn how to change their behavior in order to create the results they want.

The curriculum is based on certified approaches from the Thomas Kilmann Diagnostics, and is a recognized assessment by The Myers-Briggs Company. Each participant will take a TKI Conflict Styles Assessment and will use these results throughout the training.

“I realized I need to spend way more time using the conflict style ‘Collaborating’ in order to rebuild trust with important stakeholders.” Arik, Acuity Services

By the end of this training, you will be able to:

  1. Use your newfound learning, skills and insights to change your behavior and create immediate results

  2. Use a systematic approach to read conflict situations

  3. Differentiate between functional and dysfunctional expressions of the five conflict modes

  4. Understand the TKI Conflict Model and use it to understand how to navigate many conflict situations

  5. Identify the impact of bias on conflict management


Charing Cross, London WC2N 4BD


September 18, 2019 from 9:30am-5pm
Investment: £299
Group training for company teams of 4+ is available — please email tracey@traceyliv.com.

“I emailed by manager at lunch telling them we need our entire leadership team taking this training.” Anna-Liisa, Head of Risk Analysis for a Global Emergency Response Company

The price of the training includes:

  • One TKI self-assessment administered by Kilmann Diagnostics in affiliation with Myers-Briggs; a certified, recognized global leader in conflict resolution

  • The Training Manual. This manual provides an image of every presentation slide that is used in the training, with ample space for taking notes.

  • Refreshments throughout the training (you are responsible for travel & lunch).


Email questions or comments to tracey@traceyliv.com

Tracey Livingston is an Associate Certified Coach with the ICF (International Coach Federation), with certification & training in conflict resolution, culture and change management through the Thomas-Kilmann Diagnostic.

“In 15 years you were hands down the best trainer I’ve ever experienced.” Clare, Battersea

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