Understanding your Conflict Styles in the Workplace [Sept 18]

Understanding your Conflict Styles in the Workplace [Sept 18]

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Wednesday September 18, 2019
Timing: 9:30am - 5pm
Location: Charing Cross, London, UK

“CEOs say the area they most want to develop is in conflict resolution.” - Stanford University/The Miles Group Survey

Training Description

Your approach and how you behave directly determines whether conflicts can lead to innovative solutions, better performing teams and higher satisfaction at work. Or how you behave can result in employee attrition, not utilising the full talent of staff and perpetuate negative workplace cultures.

This training is geared for you to become better at conflict resolution and conflict management in order to create better outcomes for your company, employees and yourself.

The training curriculum is based on the Thomas Kilmann Diagnostics, and is a recognized assessment by The Myers-Briggs Company. Each participant will take a TKI Conflict Styles Assessment and will use these results throughout the training.

By the end of this training, you will be able to:

  1. Use your newfound learning, skills and insights to change your behavior and create immediate results

  2. Use a systematic approach to reading conflict situations

  3. Differentiate between functional and dysfunctional expressions of the five conflict modes

  4. Adjust your style to give better feedback, communicate more effectively and be a better manager/leader

  5. Identify the impact of bias on conflict management


Charing Cross, London WC2N 4BD


September 18, 2019 from 9:30am-5pm
Investment: £299
Group training for company teams of 4+ is available — please email tracey@traceyliv.com.

The price of the training includes:

  • One TKI self-assessment administered by Kilmann Diagnostics in affiliation with Myers-Briggs; a certified, recognized global leader in conflict resolution

  • The Training Manual. This manual provides an image of every presentation slide that is used in the training, with ample space for taking notes.

  • Refreshments throughout the training (you are responsible for travel & lunch).


Email questions or comments to tracey@traceyliv.com

Tracey Livingston is an Associate Certified Coach with the ICF (International Coach Federation), with certification & training in conflict resolution, culture and change management through the Thomas-Kilmann Diagnostic.

“I realized I was avoiding having an important conversation with my manager. After the training, I changed my conflict style approach, spoke with my Manager, and became the first person in my company who was granted a flexible work policy.

Today is my first day working from home and I couldn’t be more pleased. Thank you Tracey!”

— Sharlene, Senior Manager at a large global hotel firm

“I realized I need to spend way more time using the conflict style ‘Collaborating’ in order to rebuild trust with important stakeholders.” Arik, Acuity Services

“In 15 years you were hands down the best trainer I’ve ever experienced.” Clare, Battersea

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